When you run a business online, you will need to get your products from your warehouse into the hands of your customers. If you are selling basic items, this is easy. You put them in a box with some bubble wrap and they can be sent around the world. But what happens if you are selling delicate or expensive items? Here’s a guide to sending items you can’t just pop in the post.
Work with specialists
Not all couriers are created equal. There are certain couriers who work in certain industries or can deal with bulky or delicate items. For example, the Rhenus High Tech Healthcare Division work with healthcare companies and can deliver large items of equipment such as medical equipment, which can often be very difficult to move without damage. It’s worth spending more money using a specialist firm, as you can be sure your items will arrive in one piece.
Tracking is also important. If a client is on the phone to you, demanding an update, you need to be able to tell them exactly where things are. Make sure you use a courier who offers you precise tracking.
Make sure you have adequate insurance
Insurance is important when you move delicate items, as there’s a higher chance of damage. Also, with expensive items, there’s a higher risk of theft when your items are in transit. You should ensure that you use a courier that is fully insured, but also that you have your own coverage, so that if the worst happens, you can at least be compensated.
Use proper packaging
The right packaging is important. You should consider:
- Having specialist packaging made to perfectly hold your item in place
- Using several levels of wrapping for extra protection
- Ensuring you use a strong box that’s carefully taped up
- Adding fragile warnings to the outside
The right packaging makes the difference between items arriving in one piece or with pricey damage, so don’t try to save cash by using less than is necessary.
Send the correct paperwork
When you send something overseas, if it’s not properly labelled with the correct forms, it can be delayed. Worst of all, it may end up being opened at customs, with agents undoing the hard work you’ve done shipping your item. It’s important to include the correct international trade paperwork if things are going overseas, so they can get through customs with ease. For very expensive items, it’s better to go for door to door courier services, as someone will be accompanying your item the entire way, which ensures they can sort out any issues along the way.
If you manufacture items that are delicate, yet difficult to move, such as medical equipment, then shipping is a challenge. You need to be able to send them from A to B without damage or too much movement, to ensure that they arrive in ready to use condition. Make sure you use reliable couriers, focus on packaging, and make sure you know where your shipment is at all times.